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At EOFY, we receive a significant increase in support queries, which can strain our resources. Support is available by submitting a request; however, please note that there may be a delay in response.
While we always strive to contact you on the same business day, depending on the number of tickets and the availability of support team resources, we may not respond until the next business day.
We recognise that the implementation of Payday Super has made this EOFY particularly challenging, and that nerves may be frayed, tolerance may be in short supply, and patience may be thin during such a demanding period. We sincerely value your cooperation and understanding as we navigate this busy season together.
PAYDAY SUPER REQUIREMENTS
We understand the heavy burden that Payday Super requirements place on employers, which is why we proactively raised concerns with the ATO about the pressure of such a tight implementation schedule. To help alleviate EOFY stress, we also reached out to our customers months in advance, urging them to complete the necessary Payday Super configurations in e-PayDay Go® early. Many did not heed our advice; consequently, we are now being inundated with urgent support requests. If this reflects your current circumstances, you may better understand why we consistently encouraged our customers to begin reporting well ahead of the EOFY deadline.
ZERO TOLERANCE POLICY
Our team works extremely hard and has the right to be treated with dignity and respect at all times. They should be able to do their jobs without being verbally abused. Most people respect this and thank you for being one of them.
Make sure you read our latest Payroll News before starting the new financial year (2027).
At EOFY, we receive a significant increase in support queries, which can strain our resources. Support is available by submitting a request; however, please note that there may be a delay in response.
While we always strive to contact you on the same business day, depending on the number of tickets and the availability of support team resources, we may not respond until the next business day.
We appreciate your understanding and patience when contacting support during the busiest period of the payroll year.
SSID INFORMATION
SSID INFORMATION
The ATO is currently sending letters stating that an SSID is required. This letter has been sent prematurely by the ATO as the supporting framework is not yet available to us. We are currently using the ATO’s SSP model for STP Lodgements via SuperChoice.
The ATO has agreed to defer the requirement for SuperChoice to implement Cloud software Authentication and Authorisation (CAA) within the Sending Service Provider (SSP) service.
This deferral takes into account the specific circumstances of SuperChoice, recognising the breadth of change required, client base and the impact of concurrent reforms, such as PayDay Super. DSPs that use SuperChoice as their SSP are not required to seek additional exemptions.
We will notify all of our customers when an SSID is available and the supporting requirements have been implemented in e-PayDay Go®, expected in Q1 2027.
As stated in the ATO Guidance, ask your provider how your software will connect to the ATO. "If your software is connected to the ATO by an SSP, your SSP will set up the connection to us for you. There is no need for you to contact us."
To send STP Lodgements from e-PayDay Go®, refer to Register with SuperChoice within Getting Started with e-PayDay Go Single Touch Payroll.
Single Touch Payroll End-Of-Financial-Year 2026 STP Finalisation
Single Touch Payroll End-Of-Financial-Year 2026 STP Finalisation
You must make a Finalisation Declaration (lodge a Final Event) by 14 July each year to ensure your employees can access their finalised information, which is used to pre-fill their Individual Income Tax Return (IITR).
Before lodging the Final Event, check that your employees' Year-To-Date (YTD) amounts are correct.
The STP employer reporting guidelines for Phase 2 explain this finalisation process in detail. This includes information about amending the current and prior financial years. The Business Implementation Guide (BIG) s5.14 Finalisation also provides additional information.
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Are payments taxable in the year of the work or the year of the pay?
Are payments taxable in the year of the work or the year of the pay?
Pay Runs are reported on the Payment Date under Single Touch Payroll. Under the ATO rules, the pay is considered taxable income in the year it is paid, even if the work was done and the pay was earned in a different year, as shown in the example below.
Weekly Pay Period Pay Day Taxable Financial Year
24/06/2026 to 30/06/2026 30/06/2026 2025/2026
24/06/2026 to 30/06/2026 01/07/2026 2026/2027
What will my employees see in myGov?
What will my employees see in myGov?
STP allows your employees to view their payment information anytime in myGov.
On 1 July, they will see the status of this information change from 'Year-To-Date' to Not tax ready .
When you lodge the Final Event with the ATO, your employees' payment information status will change to Tax ready .
Some employees like to lodge their IITR early in July and may choose to do so before you have finalised their STP information. The ATO will clarify that their Income Statement is Not tax ready .
If they choose to use the Not tax ready information, they acknowledge that:
you may finalise their Income Statement with different amounts from what has already been reported.
they may need to amend their IITR and, depending on the outcome, pay additional tax.
How do I make an amendment?
How do I make an amendment?
Where the need for an amendment is identified, you have 14 days to report the changes. The amended information will alter the employee's ATO Online Income Statement and the pre-filled IITR.
We recommend you tell your employees when you make a correction that will be reflected in their ATO Online Income Statement.
What do I tell my employees?
What do I tell my employees?
You will need to tell your employees:
They will need to have a myGov account.
They can access their YTD balances and EOFY Income Statements online through myGov or have access to a Registered Tax Agent.
The Income Statement replaces the Payment Summary.
To wait until their Income Statement is Tax ready in their myGov before lodging their IITR.
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